If for any reason after you order you decide to cancel, you have 7 days from the date of placing the order to cancel under ‘The Consumer Protection (Distance Selling) Regulations 2000’.
Guarantee and Returns Policy
If for any reason, you are unhappy with a product purchased from us, you can return the unused item within 7 days for a full refund or replacement. The exception to this is when you have ordered an item that has been especially designed for you, unless the item has a fault.
Every effort has been made to represent the garments as accurately as possible, however, because the garments are hand-crafted and individually made slight variations may occur in the colour and sizing of the garments.
Please keep all packaging materials and return goods as they were sent to you. This does not affect your statutory rights. Goods returned to us damaged or lost in transit will not be credited. Please note that the delivery charge on your original order is not refundable. Any goods damaged in transit to you will be replaced at no extra cost, with free delivery.
Please wrap the package securely and post it as your own expense to:
Marilyn Thomas
16 Lower Street
Salhouse
Norwich
NR13 6RW
When you return goods, please retain proof of postage from your shipper. Without this we cannot be responsible for any items that fail to reach us.
Should the goods be damaged or faulty, please contact us on 01603 720486 or email design@marilynthomas.co.uk
Catalogue Descriptions:
Products are described as accurately as possible but colours may occasionally vary according to the quality of the viewer’s computer display and ambient lighting conditions.
Ordering from Marilyn Thomas
Browse through our website and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order. If paying by Paypal, please check to make sure you are using the registered email address for that account. Some customers have experienced a few problems in the past as they have several email addresses! Orders can also be sent to an address other than the registered address such as your workplace as parcels will need to be signed for.
Delivery schedule:
All our garments are hand made locally in small quantities, therefore, if an item you have ordered is in stock it will be despatched within 28 business days of receiving your order. International orders are generally received in under 35 days. If the garment is not in stock, we will contact you immediately to advise you of the situation and to discuss alternative delivery arrangements.
Deliveries to UK & Overseas
The charge for post and packing with the UK is –
£2.50 for orders under the value of £40
£10 for orders over £40 - these will by special delivery re insurance purposes.
We reserve the right to replace any of the delivery services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. We will send items overseas but please email for a custom quote first before placing an order.
Payment:
We accept PayPal, safe online payments that allow you to pay with your credit or debit card. We also accept payment by cheque and bank transfer.
Packaging
We want you to receive your purchase in the same condition it left us. We use only good quality, new materials for packaging and take great care to insure that items are packed carefully. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out, free of any charge.
Returns
Non-personalised items. If you are not happy with your purchase, please return it to us within 7 days. We will make a refund or exchange, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to negligence. Items lost or damaged in the post that have been packed correctly are always covered by Royal Mail insurance and we will fill out any necessary claims forms at the post office and liaise with them to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from Royal Mail, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. For personalised items we do not accept returns, unless we have made an error in the order, in which case we are happy to replace the order or offer a refund.
We reserve the right to cancel and refund any orders. E&OA
